Privacy Policy

Version 1.0 | Draft for launch

This Privacy Policy explains how Niuzie Solutions, the Kenyan business operating the Niuzie classifieds marketplace, collects, uses, shares and protects personal information.

1. Information We Collect

Depending on how you use Niuzie, we may process:

• Account information, including your name, mobile number and account identifiers.
• Authentication and security information needed to register, sign in and recover accounts.
• Listing information, including descriptions, prices, photographs and item locations.
• Messages exchanged through Niuzie chat and reports submitted to our support team.
• Listing-fee payment information, such as payment status, amount, transaction references and relevant mobile-money details.
• Preferred areas, approximate coordinates and location information you choose to provide or permit your device to share.
• Technical information needed to operate and secure the website, such as device, browser and service activity information.

2. How We Use Information

We use relevant information to:

• Create, verify and maintain user accounts.
• Publish and manage advertisements.
• Enable buyer–seller communication.
• Process and reconcile listing-fee payments.
• Support location-based search and listing alerts.
• Investigate fraud, prohibited listings and user reports.
• Provide support, maintain security and improve marketplace functionality.
• Meet applicable legal, accounting and regulatory obligations.

3. Location Information

Niuzie may request permission to use your device's location for nearby searches or selecting a listing location. You can decline device-location permission and enter an area manually.

Item locations and selected areas may be displayed to marketplace users. Avoid including your exact home address in public advertisements.

Location searches may use OpenStreetMap-based geocoding services. Search terms or coordinates submitted for those searches may be processed by the relevant service provider.

4. Listings and Messages

Public listings may display your item description, photographs, advertised price, selected location and other information you choose to publish.

Niuzie chat messages are made available to the relevant conversation participants and may be accessed by authorised personnel when necessary for support, safety or lawful investigations, subject to applicable access controls.

5. Service Providers

Niuzie uses external technology providers to operate the marketplace. These may include Supabase for backend and authentication services, hosting providers, SMS verification services, Tiny Pesa for listing-fee payments and OpenStreetMap-based location services.

Relevant information may be processed by these providers to deliver their services. Some providers may process information outside Kenya, subject to applicable legal safeguards.

6. Payment Information

Niuzie processes payments for advertising services. Buyers and sellers arrange payments for goods independently of Niuzie.

Niuzie may retain listing-fee transaction references, amounts, statuses and related information for reconciliation, dispute handling, fraud prevention and applicable record-keeping obligations.

7. Security

Niuzie uses technical and organisational safeguards intended to protect personal information, including account authentication and access restrictions. No online system can guarantee absolute security.

Users should keep passwords and verification codes confidential and report suspected account misuse.

8. Data Retention

We retain personal information only for as long as reasonably necessary for marketplace operations, security, disputes, record-keeping and applicable legal requirements.

Different categories of information may have different retention periods. Some information, including legally required transaction records, may need to be retained after an account closes.

9. Your Privacy Rights

Subject to applicable law, including Kenya's Data Protection Act, 2019, you may have rights to be informed about processing, access your personal data, object to certain processing, request correction of inaccurate information and request deletion of information that Niuzie is no longer legally entitled or required to retain.

To make a privacy request, contact info@niuzie.co.ke. We may need to verify your identity before fulfilling a request.

10. Children

Niuzie accounts are intended for adults aged 18 years or older. Users must not knowingly provide personal information about children without an appropriate lawful basis.

11. Updates to This Policy

We may revise this Privacy Policy as services, legal requirements or processing activities change. Material updates may require users to review and acknowledge a new policy version.

12. Contact

For privacy questions, account deletion requests or complaints, contact:

Niuzie Solutions
Kenya
info@niuzie.co.ke

This is a launch draft. Its statements should be checked against actual data processing, provider arrangements and legal requirements before final publication.